
It’s back. My Xbox is back!
I can only applaud Microsoft on their customer service. When my Xbox died I called them up the next day. A very nice lady went through the fault with me and provided several options for returning the Xbox to them. I chose the ‘Self pack’ route. I was also given the choice of where I would like the Xbox collecting from (note that it MUST be delivered to the same place once fixed). Within 24hrs I had received an email containing a printable UPS dispatch document.
After securely packaging up the Duffbox, I taped the printed UPS document to the parcel. Going online (from a link in the email Microsoft sent me) I booked a UPS collection for between the hours of 1:00pm and 3:00pm from my work’s address.












